Privacy Policy

Privacy Policy

Mobile Media operates the website www.mobilemediamm.com and is committed to protecting your privacy and being transparent about how your information is collected, used, and safeguarded.

1. Partnership Notice

Mobile Media operates in direct partnership with S and N Cellular to deliver mobile messaging services, surveys, customer support, and marketing communications. Personal data collected for messaging services may be shared between Mobile Media and S and N Cellular solely to process, deliver, and manage these customer communications.

2. Information We Collect

• Voluntary Information: When you visit our website, contact us, or use our mobile media marketing services, we may collect personal information that you voluntarily provide, such as your name, email address, phone number, business details, and any information submitted through contact forms, inquiries, bookings, or communications, as well as certain billing information if applicable.

• Automated Data: We may automatically collect non-personal information such as your IP address, browser type, device information, pages visited, time spent on the site, and referring URLs to help us understand how users interact with our website and improve performance.

• Marketing & Messaging Interactions: If you opt in to marketing communications, we collect data related to email marketing, SMS or mobile messaging, WhatsApp interaction logs, quick-reply choices, social media engagement, and advertising interactions.

3. WhatsApp Communications & Mobile Data Handling

When you participate in customer surveys, opt in to updates, or interact with us via WhatsApp:

• Message Delivery & Infrastructure: Automated messaging is facilitated through Meta’s WhatsApp Business API infrastructure.

• Data Collected via WhatsApp: We process your phone number, first name, interaction responses (e.g., tapping 1 - YES or 2 - NO), and message status logs (delivery/read receipts).

• Purpose: WhatsApp data is strictly used to obtain explicit opt-in consent, transmit customer updates regarding services (including Vumatel updates), deliver requested marketing content, and log your preference choices.

• Data Protection: Messages sent via the WhatsApp Business Platform are encrypted in transit using industry-standard Signal protocol encryption.

4. How We Use Your Information

We use your information to:

• Provide and manage our services and fulfill customer survey workflows.

• Respond to inquiries and communicate with you across email, SMS, or WhatsApp.

• Deliver marketing or promotional content where explicit consent has been provided.

• Analyze campaign performance and improve our website and automated systems.

• Comply with legal and statutory obligations.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies for analytics, functionality, and advertising or remarketing purposes. You may control or disable cookies through your browser settings, though this may affect site functionality.

6. Information Sharing & Third-Party Vendors

We do not sell your personal information. However, we may share information with trusted third-party service providers (such as website hosting services, Meta Platforms/WhatsApp Cloud API, analytics providers, marketing platforms, and payment processors) solely for business operations and service delivery. These parties are contractually required to safeguard your information.

7. How to Request Data Deletion & Opt-Out

You have the right to access, correct, delete, or opt out of processing your personal information at any time:

• Instant WhatsApp Opt-Out: You can opt out of WhatsApp marketing messages instantly at any time by replying 2 or STOP in the WhatsApp chat window, or by using the built-in Stop offers toggle inside WhatsApp. This will immediately cease all future automated marketing broadcasts to your phone number.

• Formal Data Deletion Request: To request complete erasure of your personal data from our databases (and associated S and N Cellular messaging records), please send an email to prish@mobilemediamm.co.za with the subject line "Data Deletion Request". Please include your full name and registered phone number/email address. We will process and confirm your request within 30 days in compliance with applicable privacy laws.

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your data. However, no method of online transmission or electronic storage is 100% secure.

9. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 where applicable), and we do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, your data handling, or how to exercise your privacy rights, please contact us at:

Mobile Media

Email: prish@mobilemediamm.co.za